Terms and Conditions

Purchases made through this website are subject to the terms set out below. Please read them carefully, as completing a purchase constitutes your acceptance of these Terms and Conditions.

These Terms and Conditions are written in the feminine form in Hebrew but apply equally to all genders. Any reference in the singular also includes the plural, and vice versa.

These Terms and Conditions apply to every use of and purchase made through the website by a customer (hereinafter: the “Customer”). They constitute the legal basis for placing orders and browsing the website and exclusively govern the relationship between the Customer and the Company.

By placing an order or making a purchase through the website, the Customer confirms that she has read and accepted all the provisions and conditions contained herein. The Customer, or anyone acting on her behalf, shall have no claim, demand or legal action against the website or the Company in connection with these provisions and conditions.

Only a person aged 18 or older who holds a valid credit card on the date of the transaction, which can be processed by a credit-card company operating legally in Israel, may place an order or perform any other action through the website.

Nothing in these Terms and Conditions shall derogate from the provisions of the Israeli Consumer Protection Law, 5741–1981 (the “Consumer Protection Law”), or the regulations enacted pursuant to it, insofar as they apply to the website, except in circumstances where the law permits otherwise.

The Company reserves the right to amend these Terms and Conditions periodically, at its sole discretion and without prior notice.

Purchasing Through the Website

Products are presented clearly on the website and include an image, product description and price.

Product images are provided for illustrative purposes only and shall not be binding upon the Company in any way.

To make a purchase through the website, the Customer must register and provide the following information: full name, email address, residential address and telephone number. At checkout, the Customer must provide the details of the credit card to be used for the transaction.

Customers must ensure that all information entered when placing an order is accurate. If incorrect identification or delivery details are provided, the Company cannot guarantee that the product will reach the Customer. If a product is returned to the Company because incorrect details were provided, the Customer will be charged the applicable shipping and handling fees.

Providing false information may constitute a criminal offence under the Israeli Penal Law, 5737–1977. If false information is submitted, the Company may take legal action against the Customer and cancel the transaction.

Approval of the transaction by the relevant credit-card company is a condition of purchase. The Company reserves the right to cancel the purchase until payment has been received in full.

If an exceptional error occurs in a product description, product price or any other information displayed on the website, the Company may cancel the purchase. The Customer will not be charged for an order that has been cancelled under these circumstances.

New orders placed through the website will be confirmed by email.

Company Responsibilities

Myjools is committed to acting fairly and providing a high standard of service.

The Company does not undertake to maintain stock of every design or item of jewellery displayed on the website. If an ordered product is unavailable, the Company will inform the Customer and order the product on her behalf. Production may take up to 21 business days. The Customer will be notified when the product arrives at the Company’s warehouse.

The Company makes every effort to ensure that the information displayed on the website is complete and accurate. However, inaccuracies or errors may occasionally appear in good faith, and the Company shall not be liable for any matter arising from or connected with such inaccuracies or errors.

All prices displayed on the website include VAT where applicable by law and at the rate in effect in Israel at the relevant time. Prices do not include shipping fees.

The Company shall not be liable for any damage or loss incurred by a Customer as a result of a purchase made through the website or an inability to complete a purchase where such damage or loss results from an act, omission or negligence by the Customer or a third party. This includes, without limitation, a purchase made using a credit card without the cardholder’s consent, a purchase made by a minor or legally incapacitated person without the consent of a legal guardian, or an action performed through the website by a third party that causes damage.

The Customer bears full responsibility for any damage resulting from an error made when entering information, including an incorrect delivery address or incorrect credit-card details.

The Company may offer promotions, benefits and discounts through the website. It may discontinue, replace or amend them at any time without prior notice.

The Company may update product prices and shipping rates periodically without prior notice.

Without limiting the foregoing, under no circumstances shall the Company’s liability exceed the price of the product or products purchased and paid for by the Customer.

Data Security and Privacy

We take measures to prevent unauthorised access to our databases, keep information up to date and ensure that data is used appropriately.

We employ advanced security measures to help provide a secure purchasing experience.

By joining our customer club, the Customer consents to receiving information about promotions, new products and advertising. Customers may unsubscribe at any time; however, they will no longer be eligible to receive benefits reserved for club members.

Customer Service

You can contact our Customer Service team:

Telephone: 053-3447733
Email: Info@myjoolsbyilana.com
Instagram: MYJOOLSBYILANA

You may also visit our boutique at 53 Ussishkin Street, Ramat HaSharon.

Opening hours are subject to change without prior notice according to the Company’s operational requirements:

Sunday–Thursday: 10:00 a.m.–7:00 p.m.
Friday: 9:00 a.m.–2:00 p.m.

Customer Service is available during boutique opening hours.

Last updated: 7 February 2024