Shipping

The company offers free shipping nationwide on orders over ₪800. For all other orders, a shipping and handling fee of ₪45 will be charged.

Please note that we do not ship orders to P.O. boxes, military zones, or areas considered hazardous in any way.

We offer a self-pickup service from our boutique store, located at Ussishkin 53, Ramat Hasharon. Please come to collect your order only after receiving an email notification that it is ready for pickup. This status update will be sent no later than one business day from the time of purchase.

If some (or all) of the ordered items are not available in store, please allow for the delivery time specified in this policy.

Returns and Exchanges

For a return not due to a defect, the transaction may be cancelled within 14 business days of receiving the product. Notice of cancellation must be submitted in writing (by email) to the company's customer service and is subject to their confirmation.

Custom-fitted jewelry and worn earrings cannot be returned (rings made to size, engraved jewelry, chains of special length, piercings).

A product will only be accepted for return if it is in its original packaging, has not been used in any way, and was purchased from the company's website.

If the company's management approves the return, written confirmation will be sent by email, and the customer will be refunded the price paid for the item, less 5% of the transaction value or ₪100 (whichever is lower), and less the original shipping fee (if the order had already been shipped before the cancellation notice was given). The refund will only be processed once the item physically arrives at the company's offices, and will be issued within 5 business days to the original payment method.

After the jewelry is received and inspected, and provided all required conditions have been met, a refund will be issued, less a return shipping cost of ₪45.

Product exchanges can be made at the company's physical store, or alternatively by arrangement over the phone with customer service, no later than 14 business days from receipt of the order. Please note that an exchange/return service using the company's own couriers is subject to a fee.

If the product was shipped to the customer, she is responsible for returning it to the physical store in Ramat Hasharon, provided it meets all the conditions above.

If the product received was defective upon arrival, the customer will not be charged a return fee, and every effort will be made to provide a replacement in good condition.

Products purchased during a sale or end-of-season sale are not eligible for exchange or return.

Custom-ordered products are not eligible for exchange or return. This includes the entire ring collection combined with initials, designs with personal engraving added, and rings ordered in an exact size for the customer that falls outside the standard size range.

Standard size range: 50/10–60/20. Anything outside this range is considered a special order and cannot be exchanged or returned.

Delivery Times

Delivery times are determined by the company and are subject to product availability. The customer will be notified within one business day that the ordered item(s) are in stock and that the order has been passed to the shipping company for distribution. Delivery times themselves are determined by the shipping company, based on the customer's area of residence.

For custom-designed items, production time may take up to 28 business days before the item reaches us. The customer will be notified as soon as the order is passed to the shipping company for distribution.

Once the shipment is handed off for distribution, the customer will receive an SMS notification from the shipping company.

Order Status and Tracking

All shipping times are contingent on the ordered items being available in stock.

An order confirmation email is sent for every order received in the system.

The customer will receive a notification once the shipment is transferred to the distribution center, as well as an SMS from the shipping company confirming that the order is on its way. Shipping times depend on the shipping company and the customer's address.

Accepted Payment Methods

We accept payment by Mastercard/Visa credit and debit cards, American Express, and PayPal.

We do not accept payment via ATM or bank transfer.